Rates & Policies for Clarens Retreat

Clarens Retreat reserved the right to honour bookings which are affected by incorrectly charged or mis-quoted rates, originating from our booking agents, online booking platform or online travel agents.

LONG STAY RATES

DEPOSIT POLICY

• For Arrivals 0 to 14 Days: Full pre-payment is required when making the booking or automatic cancellation at 6 p.m.
• For arrivals 15 to 30 Days: Full pre-payment is required within 3 days of making the booking or automatic cancellation at 6 p.m. on day 3.
• For arrivals 31+ days: 50% is payable within the 10 days of making the booking and the balance is payable 7 days before arrival.
• MASTER and VISA cards are accepted.

CANCELLATION POLICY

• Bookings cancelled between 0 and 14 days of arrival will attract a 100% cancellation fee.
• Bookings cancelled between 15 and 30 days of arrival will attract a 50% cancellation fee.
• Bookings cancelled more than 30 days from the arrival date will be fully refunded.
• Refunds will be made only into the account from which the deposit was paid.
• Where bookings originated through third-party booking agents, only the amount received from the agent will be refunded. Commission refunds will be at the discretion of the agent in accordance to their own cancellation policies.